Privacy Policy
Privacy Policy
Effective Date: August 26, 2026
Island Spice Bar and Grill
17802 W Little York Rd
Houston, TX 77084
Phone: (281) 694-1640
Island Spice Bar and Grill ("Island Spice," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, place an order, participate in loyalty or rewards programs, or otherwise interact with us.
By accessing or using our website, mobile application, or related services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Depending on how you interact with us, we may collect:
Name
Email address
Phone number
Billing and payment information
Order history
Account login credentials
Loyalty and rewards activity
Gift card information
Preferences and other information you choose to provide
Payment card information may be processed by secure third-party payment processors. We may not directly store complete payment card information.
Automatically Collected Information
When you use our website or mobile application, certain information may be collected automatically, including:
Device type
Operating system
IP address
Device identifiers
Browser type
App usage data
Pages or screens viewed
Time spent on pages or screens
Interaction data, such as clicks, scrolling, and activity
Crash reports and diagnostic information
Location Information
With your permission, our mobile application may collect precise or approximate location information to:
Show nearby restaurant information
Enable location-based features
Improve and personalize your experience
Precise geolocation information may be considered sensitive personal data under applicable law. Where required, we will obtain your consent before processing precise location information.
You can disable location access at any time through your device settings. Certain location-based features may not function if location access is disabled.
2. How We Use Your Information
We may use the information we collect to:
Process and fulfill orders
Process payments
Provide customer service and support
Create and manage customer accounts
Manage loyalty and rewards programs
Send order confirmations, receipts, and updates
Send marketing communications where permitted or when you have opted in
Send push notifications
Personalize your experience
Improve our website, mobile application, products, and services
Analyze customer trends, engagement, and behavior
Maintain the security of our services
Detect and prevent fraud or unauthorized activity
Comply with applicable legal and regulatory obligations
We do not sell your personal information for monetary compensation.
3. Sharing of Information
We may share personal information with trusted third parties that provide services on our behalf or help us operate our business, including:
Payment processors
Online ordering and restaurant technology providers, including Popmenu
Loyalty and rewards providers
Delivery and order fulfillment providers
Marketing, email, and communications providers
Analytics providers
Hosting and infrastructure providers
Fraud prevention and security providers
These service providers may access personal information only as necessary to perform services for us and are expected to safeguard the information they process.
We may also disclose information when required by law, legal process, or government request, or when reasonably necessary to protect our rights, customers, employees, property, or security.
We may also transfer information as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
4. Mobile App Specific Disclosures
Our mobile application may:
Send push notifications regarding orders, rewards, restaurant updates, and promotions
Use analytics and diagnostic tools to understand app usage and performance
Securely maintain account login information
Process payments through secure third-party payment providers
Use location information when you grant permission
You can disable push notifications or location permissions at any time through your device settings.
5. Cookies and Tracking Technologies
Our website, mobile application, and related services may use cookies, software development kits, pixels, or similar technologies to:
Remember your preferences
Maintain account sessions
Improve user experience
Analyze usage and performance
Measure the effectiveness of marketing
Provide relevant content and communications
You may be able to manage certain tracking preferences through your browser, device settings, or other controls made available through our services.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmitting information over the Internet or storing information electronically is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, including to:
Provide our services
Fulfill orders and transactions
Maintain appropriate business and transaction records
Manage loyalty or customer accounts
Resolve disputes
Prevent fraud and abuse
Comply with legal, tax, accounting, and regulatory obligations
Retention periods may vary depending on the type of information and the reason it was collected.
8. Your Privacy Rights
Depending on where you live and applicable law, you may have the right to:
Confirm whether we process your personal information
Access personal information we maintain about you
Correct inaccurate personal information
Request deletion of certain personal information
Obtain a copy of certain personal information you previously provided
Opt out of certain marketing communications
Opt out of the sale of personal data, targeted advertising, or certain types of profiling, where applicable
Appeal certain decisions regarding a privacy rights request
Exercise your privacy rights without unlawful discrimination or retaliation
Texas Residents
Texas residents may have additional rights under the Texas Data Privacy and Security Act and other applicable Texas privacy laws.
To submit a privacy request, contact us at:
Email: [PRIVACY EMAIL]
Phone: (281) 694-1640
Mail: Island Spice Bar and Grill, 17802 W Little York Rd, Houston, TX 77084
We may need to verify your identity before completing certain requests.
If we decline a privacy request and applicable law provides you with a right to appeal, you may submit an appeal using the contact information above and clearly indicate that your request is a Privacy Rights Appeal.
9. Marketing Communications
If you receive promotional emails or text messages from us, you may opt out using the unsubscribe instructions provided in the communication.
Opting out of promotional communications will not prevent us from sending transactional or service-related communications, such as order confirmations, receipts, account notices, or important service updates.
Message and data rates may apply to SMS communications.
10. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
11. Third-Party Links and Services
Our website or mobile application may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy, security, or data practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable law.
When we make changes, we will update the Effective Date at the top of this Privacy Policy. We encourage you to review this Policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Island Spice Bar and Grill
17802 W Little York Rd
Houston, TX 77084
Phone: (281) 694-1640
Email: restaurant@islandspice.net